Operations Manager, Quality Assurance
A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.
We have an exciting opportunity in our pharmacy department for an Operations Manager for our Pharmacy Quality Assurance department at the Norfolk & Norwich University Hospital.
The Pharmacy Department provides a fully comprehensive pharmaceutical service across the Trust and to several external community units. We are a large and very busy department with over 180 members of staff including pharmacists, pharmacy technicians, pharmacy assistants, science medical technicians, admin and clerical staff. There are many varied roles, and we all work as a team to provide the different functions and services whilst maintaining a high level of patient care.
Functions of the Pharmacy Department include the ordering, receipt, and supply of medicines to wards and departments throughout the Trust/external units. This includes dispensing for inpatients, outpatients, community units and supplying ward stocks averaging around 2,500 items a day. Wards and external units are provided with a clinical service with pharmacists and pharmacy technicians an integral part of the multidisciplinary team. The pharmacy provides Aseptic Services such as the preparation and supply of chemotherapy and other sterile products. We have a Quality Assurance team that works to ensure that our products are prepared and supplied to meet the highest quality standards.
Our Trust values of People Focused, Respect, Integrity, Dedication and Excellence are essential to a role working in the Pharmacy Department. We are a very busy, large department in a fast-paced teaching hospital; therefore, the ability to be able to work under pressure and respond to a frequently changing environment is essential.
The Operations Manager, Pharmacy Quality Assurance will be responsible for the overall management and development of Quality Assurance in Pharmacy Services, including:
• Quality Management Systems for aseptic manufacturing and stores activity which falls under the MHRA Wholesale Dealer Licence
• Unlicensed medicines
• Defective medicines
• Tutela temperature monitoring system and temperature mapping
• Medical Gas Testing to the Trust and External Customers
• Environmental monitoring
The post holder will carry out their duties in accordance with:
• The Guide to Good Manufacturing Practice
• Good Laboratory Practice
• Trust policies and procedures
• Regional Quality Control systems
The post holder will be expected to maintain links with the Regional Quality Assurance Specialists to ensure in-house practices are in line with current national legislation. They will be expected to work on their own initiative within guidelines from the Head of Pharmacy Services or their deputy, and to manage staff, resources, activity and information in the day-to-day operations and strategic development of Quality Assurance.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
The hours of work are 37.5 hours per week Monday to Friday with a current requirement to work one weekend every ten weeks in the dispensary and to cover at least one bank holiday annually. Part-time hours may be considered. All rotas are subject to review at any time.
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
This advert closes on Wednesday 6 May 2026
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