Triage Mental Health Practitioner
Job summary
Role OverviewThe post holder will join the North Westminster and Queen's Park & Paddington Community Mental Health Triage Teams, which act as the main access point for mental health referrals across 22 GP practices. We are seeking a Registered Mental Health Nurse to support the delivery of high-quality, accessible mental health care within an integrated community setting.
Key PurposeThe post holder will undertake mental health assessments, manage referrals, and provide signposting to ensure timely and appropriate care. They will also deliver short-term interventions within the Mental Health Hub and primary care, supporting continuity across community services. Some duties may take place within aligned GP practices.
Main Responsibilities
- Conduct mental health and risk assessments.
- Provide brief, evidence-based interventions.
- Communicate effectively with MDTs, GPs, and partner agencies.
- Liaise with community services to support coordinated pathways.
- Contribute to training of colleagues, students, and primary care staff.
- Maintain accurate clinical records and follow professional standards.
- Participate in audit, service evaluation, and quality improvement.
Main duties of the job
Main Duties and Responsibilities
o Receive and triage GP referrals, completing comprehensive psychosocial assessments to identify presenting issues, risks, and care needs.o Act as a liaison point for GP practices, offering support for patients with complex mental health needs and co-morbidities.o Screen routine and enhanced referrals, determining suitability for primary care management in line with thresholds and available resources.o Facilitate timely onward referrals and rapid access to Hub pathways, specialist teams, or external agencies.o Ensure early identification and fast-tracking of individuals showing signs of severe mental illness or high-risk concerns.o Respond promptly to safeguarding issues, ensuring appropriate escalation and compliance with safeguarding procedures.o Refer patients with common mental health problems to psychological therapies or other relevant support services.o Maintain high standards of practice using a psychosocial, problem-solving, and evaluative approach.o Use a range of therapeutic techniques and evidence-based interventions aligned with patient needs.o Demonstrate cultural competence, recognising social determinants of mental health and respecting diverse values, beliefs, and practices.o Engage in regular clinical supervision to support safe, effective, and reflective practice.
About us
We are committed to offering you an environment to flourish which includes dedicateddevelopment opportunitiesas well as ahealthier work life balance. We will offer you;
- Free access to our Staff and Wellbeing serviceto ensure that you are always looking after yourself
- Commitment tocareer mappingto ensure continuous professional development including opportunities within the Trust
- On-siteshadowing opportunitiesincluding HTT, Psych Liaison and many more
- An opportunity to work with afriendly, dynamic, passionate and diverse teamwho are committed to looking after each other as well as their patients
- Excellentstaff benefits: our benefit packages are amongst the best in London and include: childcare vouchers, health and wellbeing services, season ticket loans, cycle to work scheme, blue light card, discounts at Nando's and Superdrug, mobile phone contracts and much more!
- Award-winning Staff Networks
- Hidden Gem & annualaward ceremonies
Details
Date posted
22 April 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£47,951 to £56,863 a year per annum incl HCAS (pro rata if P/T)
Contract
Permanent
Working pattern
Full-time
Reference number
333-J-WE-0823-A
Job locations
North Westminster Community Mental Health Hub
7a Woodfield Road
London
W9 2NW
Job description
Job responsibilities
- Receive and process GP referrals, undertaking comprehensive psychosocial mental health assessments to determine presenting needs, risks, and appropriate care pathways.
- Act as a key liaison point for aligned GP practices, providing advice and collaborative support regarding patients with complex mental health presentations and/or comorbid conditions.
- Screen routine and enhanced GP adult mental health referrals, identifying those suitable for primary care management in line with agreed thresholds and taking into account the mental health resources available within individual practices.
- Facilitate timely onward referral and rapid access to appropriate services, including Hub pathways, specialist mental health teams, or external agencies, in accordance with established protocols, thresholds, and criteria. Provide guidance to referring GPs on effective management where appropriate.
- Ensure early identification and fasttracking of individuals who present with indicators of severe mental illness or significant risk.
- Identify, respond to, and appropriately escalate safeguarding concerns, ensuring timely action and adherence to local safeguarding policies and procedures.
- Refer patients with common mental health problems to primary care psychological therapy services or other relevant community resources.
- Regularly engage with GPs and practice nurses within aligned Primary Care Network practices to support integrated, collaborative care.
- Deliver and maintain high standards of professional mental health care, applying a psychosocial, problemsolving, and evaluationbased approach.
- Use a range of therapeutic techniques and evidencebased interventions tailored to individual needs and service requirements.
- Participate in the Hub duty rota, contributing to timely triage, decisionmaking, and support for incoming referrals.
- Demonstrate cultural competence, taking into account social determinants of mental health and respecting the diverse cultures, values, customs, beliefs, and spiritual practices of all clients, particularly those from minority ethnic communities.
- Engage in regular clinical supervision, as agreed with the Mental Health Hub Manager, to support safe, effective, and reflective practice.
- Support the operation of the Hub depot clinic as required, as part of a shared rota.
Job description
Job responsibilities
- Receive and process GP referrals, undertaking comprehensive psychosocial mental health assessments to determine presenting needs, risks, and appropriate care pathways.
- Act as a key liaison point for aligned GP practices, providing advice and collaborative support regarding patients with complex mental health presentations and/or comorbid conditions.
- Screen routine and enhanced GP adult mental health referrals, identifying those suitable for primary care management in line with agreed thresholds and taking into account the mental health resources available within individual practices.
- Facilitate timely onward referral and rapid access to appropriate services, including Hub pathways, specialist mental health teams, or external agencies, in accordance with established protocols, thresholds, and criteria. Provide guidance to referring GPs on effective management where appropriate.
- Ensure early identification and fasttracking of individuals who present with indicators of severe mental illness or significant risk.
- Identify, respond to, and appropriately escalate safeguarding concerns, ensuring timely action and adherence to local safeguarding policies and procedures.
- Refer patients with common mental health problems to primary care psychological therapy services or other relevant community resources.
- Regularly engage with GPs and practice nurses within aligned Primary Care Network practices to support integrated, collaborative care.
- Deliver and maintain high standards of professional mental health care, applying a psychosocial, problemsolving, and evaluationbased approach.
- Use a range of therapeutic techniques and evidencebased interventions tailored to individual needs and service requirements.
- Participate in the Hub duty rota, contributing to timely triage, decisionmaking, and support for incoming referrals.
- Demonstrate cultural competence, taking into account social determinants of mental health and respecting the diverse cultures, values, customs, beliefs, and spiritual practices of all clients, particularly those from minority ethnic communities.
- Engage in regular clinical supervision, as agreed with the Mental Health Hub Manager, to support safe, effective, and reflective practice.
- Support the operation of the Hub depot clinic as required, as part of a shared rota.
Person Specification
Qualifications
Essential
- Current Professional Qualification in Mental Health Nursing.
- Registration must be live with UK NMC professional body.
- Evidence of post registration training and CPD.
Desirable
- Training in Psychosocial Interventions or Thorn Family Therapy/Work training
- Other relevant training, e.g. psychosocial interventions
Experience
Essential
- Experience of working in multidisciplinary mental health team with clients with acute/severe and enduring mental health problems
- Extensive post-registration experience
Desirable
- Work with clients with acute/severe and enduring mental health problems who are homeless/rootless
- Work with people experiencing mental health crisis
- Supervision of students and junior staff.
- Audit and research
- Working with people who use substances
- Teaching
Skills
Essential
- Excellent verbal and written communication skills, including report writing and presentations / IT skills.
- Ability to assess, plan, implement and evaluate a comprehensive care package for the identified client group, using a wide range of resources.
- Able to develop a comprehensive programme of intervention and support for the identified client group and their families
- Ability to carry out a comprehensive assessment and make autonomous plans
- Skills in risk assessment and management.
- Can demonstrate understanding of psychosis and its impact on service users and carers.
- Knowledge of current legislation and guidance applicable to this client group.
- Can demonstrate understanding of the needs of diverse groups, e.g. residents of inner city; black and minority ethnic groups, and skills in engaging with them
- Skills in psychosocial interventions.
- Able to build constructive relationships with clients and carers using warmth and empathy, using good communication skills.
Desirable
- Skills in leadership: ability to motivate others, use initiative and manage change.
- Basic counselling and group work skills.
Person Specification
Qualifications
Essential
- Current Professional Qualification in Mental Health Nursing.
- Registration must be live with UK NMC professional body.
- Evidence of post registration training and CPD.
Desirable
- Training in Psychosocial Interventions or Thorn Family Therapy/Work training
- Other relevant training, e.g. psychosocial interventions
Experience
Essential
- Experience of working in multidisciplinary mental health team with clients with acute/severe and enduring mental health problems
- Extensive post-registration experience
Desirable
- Work with clients with acute/severe and enduring mental health problems who are homeless/rootless
- Work with people experiencing mental health crisis
- Supervision of students and junior staff.
- Audit and research
- Working with people who use substances
- Teaching
Skills
Essential
- Excellent verbal and written communication skills, including report writing and presentations / IT skills.
- Ability to assess, plan, implement and evaluate a comprehensive care package for the identified client group, using a wide range of resources.
- Able to develop a comprehensive programme of intervention and support for the identified client group and their families
- Ability to carry out a comprehensive assessment and make autonomous plans
- Skills in risk assessment and management.
- Can demonstrate understanding of psychosis and its impact on service users and carers.
- Knowledge of current legislation and guidance applicable to this client group.
- Can demonstrate understanding of the needs of diverse groups, e.g. residents of inner city; black and minority ethnic groups, and skills in engaging with them
- Skills in psychosocial interventions.
- Able to build constructive relationships with clients and carers using warmth and empathy, using good communication skills.
Desirable
- Skills in leadership: ability to motivate others, use initiative and manage change.
- Basic counselling and group work skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
North Westminster Community Mental Health Hub
7a Woodfield Road
London
W9 2NW
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
North Westminster Community Mental Health Hub
7a Woodfield Road
London
W9 2NW
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)